Luck22 Privacy Policy

1. Introduction

This Privacy Policy explains how Luck22 ("we", "us", "the platform") collects, processes, stores, and protects the personal information of players who register and use the Luck22 platform at luck22.vu. It applies to use of the website, mobile site, and the Luck22 dedicated app.

By registering an account on Luck22, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with this policy, please do not use the platform.

This policy should be read alongside our Terms and Conditions, which govern your overall use of Luck22.

2. Data We Collect

Luck22 collects personal information that is necessary to provide a safe, functional, and fair gaming platform. The categories of data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number (where required for verification)	Account registration and identity verification
Contact Data	Email address, mobile number	Account communications, support, security alerts
Financial Data	PKR transaction records, payment method references (e.g. JazzCash account identifier)	Processing deposits and withdrawals
Technical Data	IP address, device type, browser type, operating system	Platform security, fraud prevention, technical support
Usage Data	Pages visited, games played, bets placed, session duration	Platform improvement, responsible gaming monitoring
Preference Data	Language settings, notification preferences, favourite games	Personalising your experience

We collect only what is needed and do not collect sensitive categories of personal data — such as health information, religious beliefs, or biometric data — unless explicitly required for identity verification and only with your clear consent.

3. How We Collect Your Data

Luck22 collects personal data through the following means:

• Direct registration: Information you provide when creating your account, updating your profile, or completing verification.
• Transactions: Data generated when you make a deposit or request a withdrawal in PKR through JazzCash, Easypaisa, Raast, bank transfer, or other approved methods.
• Platform activity: Behavioural data automatically collected as you browse the platform, place bets, or play casino and slot games.
• Device and technical data: Automatically collected through standard web technologies when you connect to the platform.
• Support communications: Information you share when contacting customer support via chat, email, or ticket.
• Cookies: Data collected via cookies and similar tracking technologies placed on your browser or device (see Section 7).

4. How We Use Your Data

Luck22 uses your personal data for specific, legitimate purposes only. We do not use your data for anything beyond what is described in this policy without first obtaining your explicit consent. The main purposes for which we process your data are:

• Creating and managing your Luck22 account
• Verifying your identity and age to ensure the platform is used only by adults aged 18 and above
• Processing PKR deposits and withdrawals securely and accurately
• Detecting and preventing fraud, money laundering, and account abuse
• Providing customer support and responding to your queries
• Sending you transactional communications — account confirmations, withdrawal notifications, security alerts
• Sending you promotional communications about Luck22 offers, new game launches, and sports betting events, where you have opted in to receive these
• Monitoring platform usage to improve performance, fix issues , and enhance user experience
• Fulfilling our responsible gaming obligations — monitoring for signs of problem gambling and applying limits where necessary
• Complying with applicable legal and regulatory obligations

5. Data Sharing

Luck22 does not sell, rent, or trade your personal information. We share your data only when necessary and only with the following categories of recipients:

Payment Processors

To process your PKR deposits and withdrawals, we share the minimum necessary data with payment service providers such as JazzCash, Easypaisa, Raast, and banking partners. These providers handle your transaction data under their own privacy and security frameworks.

Identity Verification Services

When verifying your identity, we may share your submitted documents and personal details with third-party verification services. This data is used solely for the purpose of confirming your identity and is not retained by those services beyond the verification process.

Technology and Infrastructure Partners

We work with trusted technology providers for hosting, security monitoring, and platform maintenance. These partners are contractually bound to process your data only as instructed by Luck22 and for no other purpose.

Legal Obligations

Luck22 may disclose your personal data if required to do so by law, court order, or a valid request from a competent authority. In such cases, we will disclose only the minimum information required and will notify you where legally permitted to do so.

We do not share your data with advertisers, data brokers, or third-party marketing platforms.

6. Payment Data

All financial transactions on Luck22 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or other supported mobile wallets, your payment details are transmitted through encrypted, secure channels.

Luck22 does not store your full payment credentials — such as your complete mobile wallet PIN, bank account password, or card CVV — on its servers. We retain only a transaction reference and the last few digits of the payment identifier necessary for reconciliation and dispute resolution purposes.

If you believe an unauthorised transaction has been processed on your account, contact support immediately. We will investigate and work with the relevant payment provider to resolve the matter as promptly as possible.

7. Cookies & Tracking Technologies

Luck22 uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is what we use and why:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and language preferences. These cannot be disabled without breaking core functionality.
• Performance cookies: Help us understand how players use the platform — which pages are most visited, where errors occur, and how load times can be improved. Data collected is aggregated and not tied to individual identities.
• Preference cookies: Remember your settings — such as your preferred deposit method or favourite game category — so you do not have to re-enter them every session.

Luck22 does not use cross-site tracking cookies or place cookies that follow you to other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality.

8. Data Retention

Luck22 retains your personal data for as long as your account is active and for a period thereafter as required by our operational and legal obligations. Specifically:

• Account data is retained for the duration of your account and for up to 5 years after closure, to allow for dispute resolution and compliance with record-keeping obligations.
• Transaction records are retained for a minimum of 5 years in line with standard financial record-keeping practices.
• Support communications are retained for up to 2 years after the query is resolved.
• Technical and usage data is typically retained for 12 months before being anonymised or deleted.

When your data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you personally.

9. Security Measures

Luck22 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and Luck22 servers is encrypted using TLS (Transport Layer Security).
• Player passwords are stored using strong one-way hashing — we cannot see your password, only verify it.
• Access to personal data within Luck22 is restricted on a need-to-know basis. Staff access is logged and audited.
• We conduct regular security assessments of our platform infrastructure.
• Suspicious login attempts trigger automatic security alerts and temporary account locks.

While Luck22 takes every reasonable precaution, no digital platform can guarantee 100% security. You are responsible for keeping your own account credentials secure. If you suspect your account has been compromised, contact support immediately and change your password.

10. Your Rights

As a Luck22 player, you have the following rights in relation to your personal data:

• Right to access: Request a copy of the personal data Luck22 holds about you.
• Right to correction: Ask us to correct any inaccurate or incomplete data on your account.
• Right to deletion: Request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: Ask us to pause processing of your data in certain circumstances — for example, while a dispute is being investigated.
• Right to data portability: Request your data in a commonly used, machine-readable format where technically feasible.
• Right to opt out of marketing: Unsubscribe from promotional communications at any time through your account settings or by contacting support.

To exercise any of these rights, contact Luck22 support. We will respond to your request within a reasonable timeframe. Note that some requests — such as full data deletion — may be subject to conditions where we have legal obligations to retain certain records.

11. Minors

Luck22 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be immediately closed, any balances will be returned through the registered payment method, and all associated data will be deleted.

If you believe a minor has created an account on Luck22, please notify us through support as soon as possible.

12. Changes to This Policy

Luck22 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect how we use your data, we will make a reasonable effort to notify active players through on-site announcements or account communications. Continued use of the Luck22 platform after any update constitutes acceptance of the revised policy.

We encourage you to review this policy periodically so you are always informed about how your data is being handled.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Luck22 handles your personal data, you can reach our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• FAQ: Visit our FAQ page for answers to common privacy and account questions
• Responsible Gaming: For data matters related to self-exclusion or account restrictions, visit the Responsible Gaming page

Our support team handles data-related requests with care. When contacting us about a data request, please use the email address registered to your Luck22 account so we can verify your identity before processing the request.